Question 1

What is one advantage of on-the-job training?

Accepted Answer

On-the-job training has a higher likelihood of transfer of learning to the job because it occurs in the actual work environment and allows employees to immediately apply new skills and knowledge to their tasks.

Question 2

Which principle of learning applies what is being learned to a sample issue?

Accepted Answer

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Question 3

Which of the following best defines employee training?

Accepted Answer

Employee training is primarily focused on acquiring the skills, behaviors, and abilities necessary to perform current work effectively.

Question 4

Which of the following is a drawback to on-the-job training?

Accepted Answer

On-the-job training may lack a well-structured training environment, which can hinder the effectiveness of the training program. Lower motivation of trainees may also be a drawback, but this is not always the case and can be addressed through proper management and incentives. The unpredictable nature of customers and clients and different personal experiences of supervisors are not necessarily drawbacks specific to on-the-job training.

Question 5

What are two fundamental issues related to training design?

Accepted Answer

The two fundamental issues related to training design are principles of learning, which involves understanding how people learn and designing training that is effective in facilitating that learning, and trainee readiness, which involves assessing the skills, knowledge, and motivations of trainees to ensure that training is appropriately tailored to their needs. The other options (A, C, D) include only one of the two fundamental issues or unrelated issues.

Question 6

In the skilled trades, what type of training is used in which new workers entering the industry are given thorough instruction in the practical and theoretical aspects of the trade, both on and off the job?

Accepted Answer

This is a description of apprenticeship training. Apprentices receive both practical and theoretical training on the job and in the classroom, allowing them to become skilled tradespeople. Vestibule training is a type of on-the-job training where trainees work in a simulated environment before working with actual equipment. Co-operative training involves partnering with an educational institution to integrate academic study with practical work experience. Internship training typically involves short-term work experience to gain practical skills.

Question 7

Which of the following best defines employee development?

Accepted Answer

Employee development refers to the acquisition of skills, behaviors, and abilities that are necessary to perform future work or solve organizational problems. It prepares employees for new responsibilities and roles within the organization. Choice A refers to employee training, which is focused on the skills needed to perform current work. Choice C is too broad and general, and Choice D refers to a specific type of employee development focused on changing behavior and thinking.

Question 8

Which of the following are elements of an effective training program?

Accepted Answer

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Question 9

Which principle of learning encourages trainees to engage with one another and exchange ideas?

Accepted Answer

The principle of learning that encourages trainees to engage with one another and exchange ideas is activity-based learning. This type of learning involves interactive activities and group discussions that provide opportunities for trainees to share ideas and perspectives.

Question 10

Which learning principle addresses the fact that people need to know why specific outcomes have been set?

Accepted Answer

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Question 11

Which of the following best defines employee learning?

Accepted Answer

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Question 12

Effective customer communication training involves a large behavioural component. What training method would be most effective?

Accepted Answer

Role playing allows individuals to practice and receive feedback in a safe and controlled environment. This method allows for the development of specific communication and behavioural skills that can be transferred to real-life customer interactions. On-the-job training may not provide the same level of feedback and structure, while CD-ROM training and vestibule training may not allow for the same level of practice and interaction.

Question 13

What are instructional goals?

Accepted Answer

Instructional goals are the desired outcomes of a training program. They are the specific, measurable objectives that guide the development and delivery of instruction. These goals should be based on the needs and abilities of the learners and should be aligned with the overall goals of the organization or institution. The goals should be clear and measurable, so that progress towards achieving them can be tracked and evaluated.

Question 14

What are two learning principles that are important to the effectiveness of training programs?

Accepted Answer

Active practice allows learners to apply what they have learned, helping to internalize knowledge and skill. Goal setting provides learners with a sense of direction and motivation to achieve desired outcomes, fostering a sense of accomplishment and reinforcement of learning. Choice B is not a strong answer because pretests are not as important as active practice and goal setting. Choice C is not a strong answer because standardized delivery and modelling can be helpful, but are not as essential as active practice and goal setting. Choice D is not a strong answer because socialization and feedback are important, but not as important as active practice and goal setting.

Question 15

Which commonly used employee training method is very often poorly implemented?

Accepted Answer

On-the-job training is commonly used, but often poorly implemented as it can be informal and inconsistent. It relies heavily on the employee's manager or supervisor to provide effective training and feedback, which may not always be the case.

Question 16

Which of the following is part of effective on-the-job training?

Accepted Answer

Effective on-the-job training should continue until the employee is comfortable working independently. A and B are incorrect because the length of training and note-taking process may vary from employee to employee. D is not comprehensive enough as the training should cover all aspects of the job, not just address them as they come up.

Question 17

Which term refers to the theory that consequences of behaviour determine whether the behaviour will be repeated or discontinued?

Accepted Answer

Behaviour modification is a specific approach to learning that is based on the principles of operant conditioning. This theory holds that behaviours are more likely to be repeated if they are followed by positive consequences, whereas behaviours that have negative consequences are less likely to be repeated.

Question 18

Which principle of learning is illustrated by giving students information on their learning progress through tests and verbal assessments?

Accepted Answer

The principle of feedback is illustrated by giving students information on their learning progress through tests and verbal assessments. Feedback helps students to know what they are doing well and what they need to improve on, which is essential for their ongoing learning and development.

Question 19

Which set of characteristics does a successful trainer have?

Accepted Answer

A successful trainer needs to have good communication skills to effectively deliver their training and also subject matter expertise to provide accurate information and answer questions from trainees. While knowledge and research skills are important, they are not sufficient on their own without the ability to effectively communicate that information. Enthusiasm is also a beneficial trait, but without subject matter expertise and communication skills, it may not lead to successful training. A strong will and approach to facilitate student discussions can be helpful, but it is not the most important characteristic for a trainer to have.

Question 20

Who plays a key role in ensuring that an employee is ready for specific training and that the training is suitable for the employee?

Accepted Answer

The manager plays a key role in ensuring that an employee is ready for specific training and that the training is suitable for the employee. They have direct knowledge of the employee's skills, knowledge, and performance, and can determine whether the training aligns with the employee's goals and the needs of the organization. The HR department, individual employee, and trainer may also play a role, but the manager is ultimately responsible for ensuring the employee receives the appropriate training.

Quiz 6: Orienting, Training, and Developing Employees