What is evaluated by measuring changes in profits, customer satisfaction, and operating costs?
A) whether employees have transferred new skills to the job
B) the extent to which changes in behaviour on the job have impacted the bottom line
C) if the employees have successfully learned new KSAs
D) whether employees enjoyed the learning experience

Question

Quizplus · Accepted Answer

Measuring changes in profits, customer satisfaction, and operating costs is a way to determine the extent to which changes in behaviour on the job have impacted the bottom line. This helps evaluate the effectiveness of the training or learning experience.

What Is Evaluated by Measuring Changes in Profits, Customer Satisfaction