As a Hospitality Chain, Marriott Hotels Mainly Produce a Service

As a hospitality chain, Marriott hotels mainly produce a service. Which of the following is true about the production of services compared to goods?

A) Services often measure quality by the number of rejects.
B) Services often measure quality by the number of satisfied customers.
C) Services have delayed consumption of their product.
D) Service production is less labour intensive than goods.