Question 1

This type of physician studies the cause and development of disease.

Accepted Answer

A pathology is a physician who studies the cause and development of disease.

Question 2

Tim immigrated as a child to the U.S. He has adapted to the U.S. customs. He likes to be on time and believes in the rights of a U.S. citizen. This is an example of ________ diversity.

Accepted Answer

Cultural diversity includes general customs, norms, values, and beliefs held by a group of people.

Question 3

What type of communicator avoids expressing one's feelings or opinions and allows others to infringe on one's rights?

Accepted Answer

Passive communicators: Avoid expressing feelings or opinions, fail to exert themselves, allow others to infringe on their rights, and tend to speak softly. They may feel depressed, resentful, or anxious because life seems out of their control.

Question 4

What statement is incorrect?

Accepted Answer

Prioritizing means to arrange and complete duties in the order of most importance.

Question 5

This licensed healthcare professional assists patients with physical disabilities to learn daily skills, so they can be as independent as possible.

Accepted Answer

An occupational therapist assists patients with physical disabilities to learn daily skills, so they can be as independent as possible.

Question 6

What are not types of nonverbal communication?

Accepted Answer

Verbal communication can be defined as words used either orally or in written form.

Question 7

What statement is incorrect?

Accepted Answer

Diversity describes the differences and similarities in identity, perspective, and points of view among people.

Question 8

What is considered unacceptable and unprofessional for an employee in the healthcare setting?

Accepted Answer

Unacceptable and unprofessional behaviors include:
F1F1F1S1F1F1F10 Frequent checking for calls received
F1F1F1S1F1F1F10 Making personal calls
F1F1F1S1F1F1F10 Have phone out and visible when working with patients
F1F1F1S1F1F1F10 Taking pictures
F1F1F1S1F1F1F10 Sending and reading personal e-mails
F1F1F1S1F1F1F10 Viewing social media postings
F1F1F1S1F1F1F10 Shopping, gaming, nonwork websites

Question 9

What is a type of verbal communication?

Accepted Answer

Oral communication is a type of verbal communication. Oral communication means we talk with others and we listen to others. Written communication is a type of verbal communication. We create written messages for the receiver. Written communication includes:
• Written messages (e.g., phone messages)
• Letters and e-mails
• Online information and media

Question 10

Stan states he is Polish. He grew up speaking Polish and loves Polish foods. He comes from a very traditional Polish family and plans on carrying on the traditions with his family. This is an example of ________ diversity.

Accepted Answer

Ethnic diversity is defined as a group of people who share a common ancestry, culture, religion, traditions, nationality, language, etc.

Question 11

Sally attends church each week. She does not drink or smoke. These are examples of ________ diversity.

Accepted Answer

Social diversity is defined as all the ways a person is different from others (e.g., lifestyle, religion, tastes, and preferences).

Question 12

What is true regarding the communication cycle?

Accepted Answer

The sender creates the message. The receiver decodes the message. The receiver creates feedback. The sender decodes the feedback message.

Question 13

This type of diversity is defined as all the ways a person is different from others, including religion and lifestyles.

Accepted Answer

Social diversity is defined as all the ways a person is different from others (e.g., lifestyle, religion, tastes, and preferences).

Question 14

What type of communicators try to dominate others, have poor listening skills, and use "you" statements?

Accepted Answer

Aggressive communicators: Try to dominate others; have low frustration toleration, criticize and attack others, have poor listening skills, and use "you" statements. This can cause them to be alienated or feared by others.

Question 15

What type of communicators use soft voices, make no eye contact, and fidgets and cause others to feel exasperated and frustrated?

Accepted Answer

Passive communicators use soft voice, head down, fidgets, and no eye contact. Others may feel exasperated, frustrated, and feel they can take advantage of the person.

Question 16

What is true regarding self-boundaries with communication?

Accepted Answer

When we are in the healthcare environment, we need to remember that certain topics are inappropriate. Discussions regarding relationships, politics, religion, and other such topics are not appropriate for the workplace. Many people swear or use words that are insulting or degrading to others. Some people routinely use religious names (e.g., God) when they are surprised or upset. It is not appropriate for the medical assistant to share personal issues, struggles, life stories, or other personal intimate information.

Question 17

What type of communicators clearly state their needs and wants and use "I" statements and listen without interrupting?

Accepted Answer

Assertive communicators: Clearly state their needs and wants. They use "I" statements and listen without interrupting. They are relaxed, use good eye contact, feel connected with others, and stand up for their rights. They feel in control of their lives and are mature enough to address issues.

Question 18

This licensed healthcare professional assesses individuals with hearing loss, balance issues, and neural problems.

Accepted Answer

An audiologist assesses individuals with hearing loss, balance issues, and neural problems.

Question 19

What is incorrect regarding nonverbal communication?

Accepted Answer

Pitch refers to the highness or lowness of the voice. Tone refers to the emotion in the voice.

Question 20

A ______ is trained and certified to use medical ultrasound, which can aid the diagnosis of a variety of conditions and diseases; also monitors fetal development.

Accepted Answer

A diagnostic medical sonographer is trained and certified to use medical ultrasound, which can aid the diagnosis of a variety of conditions and diseases; also monitors fetal development.

Quiz 15: Professionalism in Healthcare

This type of physician studies the cause and development of disease.

Tim immigrated as a child to the U.S. He has adapted to the U.S. customs. He likes to be on time and believes in the rights of a U.S. citizen. This is an example of ________ diversity.

What type of communicator avoids expressing one's feelings or opinions and allows others to infringe on one's rights?

What statement is incorrect?

This licensed healthcare professional assists patients with physical disabilities to learn daily skills, so they can be as independent as possible.

What are not types of nonverbal communication?

What statement is incorrect?

What is considered unacceptable and unprofessional for an employee in the healthcare setting?

What is a type of verbal communication?

Stan states he is Polish. He grew up speaking Polish and loves Polish foods. He comes from a very traditional Polish family and plans on carrying on the traditions with his family. This is an example of ________ diversity.

Sally attends church each week. She does not drink or smoke. These are examples of ________ diversity.

What is true regarding the communication cycle?

This type of diversity is defined as all the ways a person is different from others, including religion and lifestyles.

What type of communicators try to dominate others, have poor listening skills, and use "you" statements?

What type of communicators use soft voices, make no eye contact, and fidgets and cause others to feel exasperated and frustrated?

What is true regarding self-boundaries with communication?

What type of communicators clearly state their needs and wants and use "I" statements and listen without interrupting?

This licensed healthcare professional assesses individuals with hearing loss, balance issues, and neural problems.

What is incorrect regarding nonverbal communication?

A ______ is trained and certified to use medical ultrasound, which can aid the diagnosis of a variety of conditions and diseases; also monitors fetal development.