It is standard practice to send a form letter to thank a guest speaker.
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Q23: It is acceptable to use a list
Q24: A bad-news letter should always use the
Q25: It is a good idea to emphasize
Q26: It's always effective to give company policy
Q27: Email is the preferred medium for sending
Q28: A "you-centred" message emphasizes you, the writer.
Q29: A good-news letter should build up to
Q30: The first step in writing a collection
Q31: Sales letters should follow the IDEA sequence.
Q32: When rejecting a claim, begin by finding
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