A successful quality strategy features all of the following steps except
A) an organization environment that fosters quality.
B) understanding the principles of quality.
C) engaging employees in the necessary activities for quality implementation.
D) finding the lowest cost supplier.
E) empowering employees.

Question

Quizplus · Accepted Answer

Finding the lowest cost supplier is not a step in a successful quality strategy because the focus is on delivering products or services that meet or exceed customer expectations, rather than solely on reducing costs. While cost may be a consideration, it is not the primary driver of a quality strategy.

A Successful Quality Strategy Features All of the Following Steps