Which of the four major categories of quality costs is particularly hard to quantify?
A) prevention costs
B) appraisal costs
C) internal failure costs
D) external failure costs
E) None are hard to quantify.

Question

Quizplus · Accepted Answer

External failure costs, such as lost sales or damage to reputation, can be difficult to accurately quantify as they often involve intangible factors and can have long-term effects that are difficult to predict.

Which of the Four Major Categories of Quality Costs Is