The nurse is meeting with a patient and says, "I would love to hear how you are feeling today." While the patient speaks, the nurse yawns, looks at her watch, and folds her arms over her chest. What do the nurse's words and actions best indicate?

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3. The nurse's verbal message is incongruent with her nonverbal communication because her statement indicates interest while her nonverbal communication indicates disinterest. Meta-communication refers to those involved in the communication and the context of the communication, but not the content of the communication. There is insufficient information to determine if the nurse is bored, in part because of the mixed message she is sending.

The Nurse Is Meeting with a Patient and Says, "I