Your boss claims that customers who call to complain will drop your firm's services within the next year. He provides evidence that he believes supports his claim by showing everyone who dropped your firm's service last year also complained. How should you respond?
A) Agree that the evidence supports the claim - it suggests a proof by transposition.
B) Agree that the evidence supports the claim - it suggests a direct proof.
C) Disagree that the evidence supports the claim - it suggests a different causal relationship.
D) None of the answers is correct.

Question

Quizplus · Accepted Answer

The evidence provided only shows a correlation between customers who complained and those who dropped the service, but it does not prove that complaining caused them to drop the service. There could be other factors at play, such as poor customer service or dissatisfaction with the service itself. Therefore, it would be a mistake to assume a causal relationship between complaining and dropping the service without further evidence.

Your Boss Claims That Customers Who Call to Complain Will