Question 1

The term used to describe an individual's reason to act or to describe the forces beneath behavior is:
A) Psychology.
B) Causal interference.
C) Motivation.
D) Alternate explanation.

Accepted Answer

Motivation refers to the internal or external factors that drive a person to behave in a particular way or to take certain actions. It can include biological, psychological, and environmental factors that influence behavior.

Question 2

To create a culture of caring within the organization, you should establish employee policies that are:
A) Strict and narrowly construed.
B) Open to interpretation by the professionals within.
C) Fair and reasonable.
D) Designed to control behavior.

Accepted Answer

To create a culture of caring within the organization, it is important to have policies that are fair and reasonable. This will help employees feel valued and encourage them to treat each other with respect and compassion. Strict and narrowly construed policies may create a rigid and inflexible culture, while policies designed to control behavior may hinder the development of genuine care and concern among employees. Open interpretation policies may lead to inconsistency and confusion, which can also be detrimental to a caring culture.

Question 3

Many of staff will be required by licensing or certifications authorities to participate in continuing education. As the administrator, you should:
A) Encourage this.
B) Demand they do it on their own time.
C) Not get involved.
D) All of the above

Accepted Answer

As the administrator, it is important to encourage staff to participate in continuing education to maintain their skills and knowledge. This will ultimately benefit the organization by improving the quality of care provided to clients. Demanding staff to do it on their own time may create resentment and it is not productive to not get involved at all.

Question 4

An employee's drive that is fueled by external forces, such as awards and promotions, is referred to as:
A) Intrinsic motivation.
B) Elemental motivation.
C) Extrinsic motivation.
D) Manifest motivation.

Accepted Answer

Extrinsic motivation is driven by external rewards and incentives, such as money, awards or promotions. Intrinsic motivation, on the other hand, is driven by internal factors, such as personal enjoyment or sense of purpose. Elemental motivation and Manifest motivation are not commonly used terms in psychology.

Question 5

Hiring from within is a good way to retain quality staff; however, you need to remember that a department member and a department manager:
A) Have different vacation schedules.
B) Are two very different jobs.
C) Require different training.
D) b and c only

Accepted Answer

The answer of Hiring from within is a good way...

Question 6

The true variance between health care facilities is in the ________ they provide.
A) charity care
B) pain-free care
C) insurance billing
D) quality of care

Accepted Answer

The true variance between health care facilities is in the quality of care they provide. While charity care, pain-free care, and insurance billing may vary to some extent, the most significant factor that sets healthcare facilities apart is the level of quality in the care they provide. This includes factors such as patient outcomes, patient satisfaction, clinical processes, and the use of evidence-based practices.

Question 7

Which of the following terms relates to internal drives that are powered by an individual's pleasure center?
A) Intrinsic motivation
B) Extrinsic motivation
C) Natural motivation
D) Manifest motivation

Accepted Answer

Intrinsic motivation is the term that relates to internal drives that are powered by an individual's pleasure center. Extrinsic motivation is driven by external factors such as rewards or punishments, natural motivation and manifest motivation are not commonly recognized terms in the field of psychology.

Question 8

Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?
A) Continuing education
B) Cross-training
C) Interdepartmental mastery
D) Clinical/administrative merger

Accepted Answer

Cross-training programs are designed to teach employees skills and responsibilities outside their usual duties, which would include billing and coding for an RN interested in expanding her skill set beyond clinical tasks.

Question 9

Inspirational elements derived from outside forces include:
A) Public acknowledgement.
B) Award.
C) Reward.
D) All of these.

Accepted Answer

All of the options listed involve some form of external validation or recognition, which can serve as inspiration to continue striving towards one's goals. Public acknowledgement can boost self-esteem and confidence, while awards and rewards provide tangible evidence of one's skills or accomplishments. Thus, all of these external factors can have a positive impact on motivation and mindset.

Question 10

A voluntarily created team of health care providers who care for a patient together, sharing responsibility, is known as:
A) Managed care.
B) A patient-centric facility.
C) An accountable care organization.
D) Unified health care.

Accepted Answer

An accountable care organization (ACO) is a group of health care providers who voluntarily come together to coordinate care for a patient, sharing responsibility for that patient's well-being across medical specialties and various settings of care. The goal of an ACO is to improve quality of care, reduce costs, and enhance patient satisfaction. Managed care and patient-centric facilities are not necessarily the same as an ACO, although they may incorporate some similar principles. There is no such term as "unified health care" in the health care industry.

Question 11

The directive "provide your staff with what they need to do their jobs well" means providing them with:
A) Whatever they want.
B) Proper equipment and supplies.
C) State-of-the-art software.
D) Overtime pay.

Accepted Answer

Providing staff with what they need to do their jobs well means providing them with proper equipment and supplies. While state-of-the-art software may be helpful, not all jobs require it, and providing whatever employees want and overtime pay may not be feasible or necessary for every position. The focus should be on giving staff the necessary tools to effectively complete their job responsibilities.

Question 12

Liability linked to hiring the less-competent includes:
A) The commission of fraud.
B) Improved patient care.
C) Staff satisfaction.
D) Intrinsic motivation.

Accepted Answer

Hiring less-competent individuals can lead to mistakes or incompetence, which could lead to fraud or other liability issues. Improved patient care, staff satisfaction, and intrinsic motivation are not directly linked to liability concerns.

Question 13

The ability of an organization to ensure that high-quality staff continue working for their company is the concept of:
A) Absolute employment.
B) Exclusivity.
C) Contract employment.
D) Employee retention.

Accepted Answer

Employee retention refers to an organization's ability to retain high-quality staff and prevent them from leaving the company. This is an important concept for many organizations as losing talented employees can lead to higher recruitment and training costs and a decrease in productivity.

Question 14

On the first day of employment, each new hire should be given a written:
A) List of terms of termination.
B) List of expectations.
C) List of paid holidays.
D) List of administrator home phone numbers.

Accepted Answer

It is important for new employees to have a clear understanding of the expectations for their job. This can include job responsibilities, performance standards, and company policies. This can help ensure a smooth transition into the new job and set the foundation for a successful employment relationship. While the other options may also be important, they are not as critical as providing clear expectations to a new employee.

Question 15

A full-circle approach to health care with the patient in the middle, in full control of the process, is known as:
A) Accountable care.
B) Patient-centered care.
C) Standardized medicine.
D) Holistic care.

Accepted Answer

Patient-centered care involves putting the patient at the center of the health care process, with the patient being in control of their own care. This approach focuses on the patient's needs, preferences, and values, and aims to provide care that is tailored to their individual needs. It also involves involving the patient in their own care decisions, and promoting communication and collaboration between the patient, their healthcare team, and their support network.

Question 16

All of the following are elements involved in the provision of excellent care except:
A) Knowledge.
B) Skill.
C) Pay scale.
D) Personal attributes.

Accepted Answer

While pay scale may be important in attracting and retaining talented healthcare providers, it is not directly related to the provision of excellent patient care. Instead, knowledge, skill, and personal attributes such as empathy, communication skills, and cultural competence are more crucial in providing excellent care.

Question 17

Communications with the staff should always be:
A) Based on need to know.
B) Carefully modified.
C) Clear and open.
D) All of the above.

Accepted Answer

The answer of Communications with the staff should always be:
A)...

Question 18

The asset provided to an organization by the staff is known as:
A) Accountability.
B) Intellectual capital.
C) Employee retention.
D) Reward allocation.

Accepted Answer

The asset provided to an organization by the staff is referred to as intellectual capital, which includes the knowledge, skills, and capabilities of an organization's employees. It is a valuable resource that can contribute to the company's success and competitiveness. Options A, C, and D are not directly related to the asset provided by the staff. Accountability refers to taking responsibility for one's actions, employee retention is the ability to keep employees in the organization, and reward allocation is the distribution of rewards or benefits to employees based on their performance or contribution.

Question 19

The OPM defines five stages of the process of enhancing staff performance. These stages include:
A) Observing.
B) Developing.
C) Punishment.
D) All of the above.

Accepted Answer

The answer of The OPM defines five stages of the...

Question 20

The costs for hiring the less-competent include:
A) Lost productivity.
B) Interviewing time.
C) Advertising the job opening.
D) All of these.

Accepted Answer

Hiring less-competent employees can lead to lost productivity due to mistakes or slower work pace, increase the time and cost spent on interviewing and training, and require additional advertising to find a more qualified replacement. Therefore, all of these are potential costs that come with hiring less-competent employees.

Quiz 12: Performance Improvement

The term used to describe an individual's reason to act or to describe the forces beneath behavior is:

To create a culture of caring within the organization, you should establish employee policies that are:

Many of staff will be required by licensing or certifications authorities to participate in continuing education. As the administrator, you should:

An employee's drive that is fueled by external forces, such as awards and promotions, is referred to as:

Hiring from within is a good way to retain quality staff; however, you need to remember that a department member and a department manager:

The true variance between health care facilities is in the ________ they provide.

Which of the following terms relates to internal drives that are powered by an individual's pleasure center?

Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?

Inspirational elements derived from outside forces include:

A voluntarily created team of health care providers who care for a patient together, sharing responsibility, is known as:

The directive "provide your staff with what they need to do their jobs well" means providing them with:

Liability linked to hiring the less-competent includes:

The ability of an organization to ensure that high-quality staff continue working for their company is the concept of:

On the first day of employment, each new hire should be given a written:

A full-circle approach to health care with the patient in the middle, in full control of the process, is known as:

All of the following are elements involved in the provision of excellent care except:

Communications with the staff should always be:

The asset provided to an organization by the staff is known as:

The OPM defines five stages of the process of enhancing staff performance. These stages include:

The costs for hiring the less-competent include: