What are the primary objectives in the unfreezing step in the organizational change process?

Question

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The primary objectives in the unfreezing step are to create a sense of readiness for change and reduce possible resistance to change. This involves ensuring that organizational members understand the need for change and are open to it. Option A correctly reflects these objectives. Option B focuses on the goals of the change rather than the unfreezing step. Option C assumes that resistance can be completely eliminated, which is unlikely, and option D only includes communicating the changes, not creating readiness for them.

What Are the Primary Objectives in the Unfreezing Step in the Organizational