Yuan runs a company supplying fruit concentrate to various beverage-manufacturing companies around the world.He organizes a video conference with one of his major clients to negotiate terms for a new contract to be finalized.In order to ensure effective communication,Yuan should:

Question

Quizplus · Accepted Answer

In order to ensure effective communication, Yuan should concentrate on both verbal and nonverbal cues to understand the message being conveyed by the client. Anticipating and prejudging what the other person will say can lead to misunderstandings and assumptions. Assuming that his message is understood as intended can also lead to miscommunication. Thinking of how to respond before fully understanding the client's message can also be counterproductive. Therefore, the best choice is to concentrate on both verbal and nonverbal cues.

Yuan Runs a Company Supplying Fruit Concentrate to Various Beverage-Manufacturing