Question 1

Eve works for an insurance company.She calls a potential customer to schedule a meeting.She is unable to hear the customer clearly due to a poor cell phone connection.In the communication process,the poor cell phone reception,which is a potential barrier to communication,would be referred to as _____.

Accepted Answer

In the communication process, noise refers to anything that interferes with the message being sent or received clearly. In this case, the poor cell phone reception is an example of noise as it is interfering with the message being communicated between Eve and the potential customer. A is incorrect because deception refers to intentionally misleading or withholding information. B is incorrect as concision refers to communicating information clearly and efficiently. D is incorrect as jargon refers to specialized language used in a particular profession or group that may not be easily understood by others.

Question 2

The process of encoding is completed by:

Accepted Answer

The answer of The process of encoding is completed by:
...

Question 3

Jeremy just wrote an article on the changing trends in the infrastructure industry,which was published in an infrastructure-specific trade magazine.In this scenario,the magazine serves as the _____.

Accepted Answer

The magazine serves as the medium because it is the means through which Jeremy's article is disseminated to the target audience.

Question 4

Brian wins the best employee award for the year 2016.The news of his winning the award is published in his company's quarterly newsletter,which is accessible to all employees.Which of the following terms best describes the role of the newsletter?

Accepted Answer

The newsletter is the medium through which the news of Brian's award is communicated to all employees. A channel refers to the means or method of communication, a node refers to a point at which communication passes through in a network, and a filter refers to something that screens or sifts through information.

Question 5

Jamila is taking a course in clinical psychology at her local university.She tries to discuss this course with her friend,who is pursuing an arts degree at the same school.Jamila's friend is unable to understand several parts of the discussion.This lack of understanding can be attributed to _____.

Accepted Answer

The friend's inability to understand several parts of the discussion suggests a lack of semantic understanding, which is the study of the meaning of words and phrases in language. This is a common problem when individuals from different disciplines or fields of study try to communicate, as they may use jargon or technical terms that are specific to their area of expertise.

Question 6

Grant Foods Inc.is a large company manufacturing ready-to-eat food products.The CEO invites the company's suppliers and customers for a discussion on the adoption of sustainable strategies,which do not harm the environment and are beneficial for everyone.Grant Foods aims to have collaborative communication with these stakeholders to decide on the best practices to follow.This approach toward effective communication is referred to as _____.

Accepted Answer

Deliberative dialogue refers to a communication approach that involves stakeholders in decision-making processes to achieve a common goal. In this case, the CEO of Grant Foods Inc. is inviting suppliers and customers to discuss and adopt sustainable strategies together, which is an example of deliberative dialogue. Collective decoding refers to the process of interpreting and making sense of a message collectively. Constructive criticism refers to feedback that is intended to help improve performance. Feedforward communication refers to communication that focuses on planning and preparing for future actions or events. None of these approaches fully capture the communication strategy used by Grant Foods Inc.

Question 7

Which of the following statements is true of computer-mediated communication?

Accepted Answer

Computer-mediated communication allows team members to work from various locations without being physically present together.

Question 8

Which of the following is a characteristic of a lean communication medium?

Accepted Answer

Lean communication mediums focus on conveying information quickly and efficiently, often lacking personalization or unnecessary details. Impersonal communication is a key characteristic of lean communication mediums.

Question 9

Media such as texts,memos,and emails are considered lean because they:

Accepted Answer

Lean media, by definition, offer fewer verbal and visual cues than rich media. Texts, memos, and emails are primarily text-based, offering little in terms of nonverbal communication cues such as tone, body language, or facial expressions. Therefore, they are considered lean media.

Question 10

Yuan runs a company supplying fruit concentrate to various beverage-manufacturing companies around the world.He organizes a video conference with one of his major clients to negotiate terms for a new contract to be finalized.In order to ensure effective communication,Yuan should:

Accepted Answer

In order to ensure effective communication, Yuan should concentrate on both verbal and nonverbal cues to understand the message being conveyed by the client. Anticipating and prejudging what the other person will say can lead to misunderstandings and assumptions. Assuming that his message is understood as intended can also lead to miscommunication. Thinking of how to respond before fully understanding the client's message can also be counterproductive. Therefore, the best choice is to concentrate on both verbal and nonverbal cues.

Question 11

Which of the following statements holds true for the sustainable encoding process?

Accepted Answer

The sustainable encoding process considers noise (i.e. differences and diversity among stakeholders) as an opportunity for improvement. It values multiplicity of views and promotes open communication, rather than suppressing differences and diversity. Therefore, statements A, C, and D are incorrect.

Question 12

When choosing communication media and channels,a sustainable approach:

Accepted Answer

A sustainable approach considers the environmental impact of communication media and channels. Face-to-face communication not only fosters collaboration but also reduces the carbon footprint associated with travel and the use of electronic devices.

Question 13

The CEO of Shengo Corporation sends an email to the employees about the modified salary structure,through their respective managers.Which of the following terms describes the path traversed by the email before reaching the employees?

Accepted Answer

The email is being sent through a channel, which refers to the medium used for communication between the sender and the receiver. The managers are acting as intermediaries in this channel, forwarding the email to the employees. Nodes refer to individual points in a network, filters are used to screen or block messages, and medium refers to the physical materials or technology used for communication (e.g. email servers or paper memos).

Question 14

_____ is the process through which a receiver attributes meaning to a message.

Accepted Answer

Decoding is the process by which a receiver interprets and attaches meaning to a message received from a sender. This involves understanding the message's symbols, language, and context.

Question 15

The _____ is the information network along which unofficial information flows.

Accepted Answer

The grapevine is a term used to describe the informal communication network within an organization. It is called the grapevine because it is a network that spreads information quickly, just like grapevines can spread rapidly. The grapevine is made up of unofficial channels of communication that develop within an organization, including conversations between employees, gossip, rumors, and speculation. It is an important source of information for employees, but it can also lead to misunderstandings and mistrust if not managed properly.

Question 16

Which of the following is the characteristic of a rich communication medium?

Accepted Answer

A rich communication medium is one that allows for spontaneous interactions and conversations that are able to convey a lot of information through various channels such as gestures, tone of voice, and facial expressions. Premeditated communication is planned and rehearsed, while generic communication lacks specificity and is not tailored to the specific situation or audience. Impersonal communication is devoid of emotion and connection.

Question 17

Which of the following is a characteristic of active listening?

Accepted Answer

Active listening involves providing feedback to the speaker, such as paraphrasing what they said and clarifying any misunderstandings. Thinking of what to say next, assuming the message was understood, and prejudging the speaker's message are not characteristics of active listening.

Question 18

Which of the following is the richest medium for communication?

Accepted Answer

Face-to-face communication allows for nonverbal communication, tone of voice, and immediate feedback, making it the richest medium for communication.

Question 19

Juanita received an email from her boss,who was out of the country,about her next project.Her boss was unable to convey several important pieces of information,including deadlines and resource allocation,because he was in an area with an intermittent Internet connection.According to the communication process,which of the following issues is Juanita facing?

Accepted Answer

Juanita is facing Noise in the communication process, as the important pieces of information were not conveyed accurately due to the boss's intermittent internet connection.

Question 20

Ivan wants to discuss the details of a new project with his boss in person.Which of the following hallmarks of a rich communication medium influences Ivan's decision?

Accepted Answer

The hallmark of a unique communication medium allows for more personalized, specific and tailored conversations, which could be important for discussing the details of a new project.

Quiz 11: Making Decisions