Which of the following statements summarizes the findings of Herzberg from his studies on employee behaviour?
A)Behaviour is directed and motivated by goals.
B)Motivation depends on individuals' learned expectations about their ability to perform certain tasks and receive desired rewards.
C)Certain types of needs or desires are acquired during an individual's lifetime.
D)Work characteristics associated with dissatisfaction were quite different from those pertaining to satisfaction.

Question

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Herzberg's findings showed that work characteristics associated with dissatisfaction were quite different from those pertaining to satisfaction. He referred to these as hygiene factors (e.g. pay, working conditions), which do not necessarily motivate employees but must be adequately met to prevent dissatisfaction. In contrast, satisfaction and motivation were linked to factors such as achievement, recognition, meaningful work, and growth opportunities, which he called motivators. Thus, it is important for managers to understand the distinct nature of these factors and strive to provide both hygiene and motivational factors for their employees.

Which of the Following Statements Summarizes the Findings of Herzberg