Question 1

Which of the following statement best depicts the working relationship between worker and client?

Accepted Answer

The best option to depict the working relationship between worker and client is B because the relationship between worker and client is an important aspect of the work. A good working relationship can improve the quality of work and lead to better outcomes, while a poor working relationship can negatively impact the work. Therefore, the relationship between worker and client is an essential part of the work and should not be considered as separate.

Question 2

The skill of articulating the client's feelings,in response to tuning in or perceiving the client's indirect communications,prior to the client's direct expression of affect is:​

Accepted Answer

Putting the client's feelings into words refers to the skill of articulating the client's feelings in response to their indirect communication, which is often done prior to their direct expression of affect. This helps the client feel understood and can facilitate further exploration and processing of their emotions. Containment refers to providing a safe and non-judgmental space for the client to express their emotions. Process-content connection involves connecting the client's thoughts and emotions to their experiences and past events. Sharing the worker's feelings is not typically appropriate or helpful in most therapeutic contexts.

Question 3

Tuning in to ambivalence helps to:​

Accepted Answer

Tuning in to ambivalence helps to put unhelpful hunches aside.

Question 4

A client states to her worker during their first meeting "My last worker was wonderful,I really liked it when he came by".What would be the best response for the worker?​

Accepted Answer

Option A acknowledges the client's positive experience with their last worker and invites them to share more about what they liked. This shows the worker is actively listening to the client and is open to building a good relationship. Option B may sound judgmental or accusatory, option C is a good start but could benefit from the worker asking more about how the previous worker provided assistance, and option D is correct in terms of professionalism, but doesn't engage with the client's comment.

Question 5

Shulman uses the term "the agency client" to describe:​

Accepted Answer

Shulman uses the term "the agency client" to describe clients who have been connected with an agency for a long time and have developed reputations for being "unworkable". This term reflects the challenges that can arise in long-term service relationships where clients may be perceived as difficult to help.

Question 6

Of the following elements,which is NOT part of Lum's framework for culturally competent practice?​

Accepted Answer

Lum's framework for culturally competent practice includes inductive learning, knowledge acquisition, and skill development. Intercultural bias is not a component of the framework, but rather a barrier to achieving cultural competence.

Question 7

Single communication involves all of the following except:​

Accepted Answer

The answer of Single communication involves all of the following...

Question 8

_______ refers to the client's general sense of getting along well with the worker.

Accepted Answer

Rapport refers to the client's general sense of getting along well with the worker. Trust, caring, and tuning in are all important aspects of the therapeutic relationship, but they are not the same as rapport.

Question 9

Working with someone with whom the worker shares important cultural characteristics is termed intercultural practice.

Accepted Answer

Intercultural practice refers to working with someone from a culture different from one's own. Working with someone who shares important cultural characteristics is termed intracultural practice.

Question 10

Which of the following is NOT an obstacle to direct communication?​

Accepted Answer

Client motivation to change is not an obstacle to direct communication; rather, it can facilitate more open and effective dialogue. Societal taboos, client ambivalence, and the context of the engagement can all pose challenges to direct communication.

Question 11

The skill of getting in touch with potential feelings and concerns that the client may bring to the helping encounter is:

Accepted Answer

Tuning in refers to the ability to pay attention and pick up on the emotions and concerns that the client may be experiencing. This is an important aspect of empathy, which involves understanding and sharing the feelings of another person. Contemplation is a completely different concept that is not related to this skill, and tuning out would be the opposite of what is needed in order to effectively help a client.

Question 12

A supervisor modeling the empathic skill by reaching for what a worker might be feeling is an example of?​

Accepted Answer

This is an example of parallel process, where the supervisory relationship mirrors and influences the client-worker relationship. The supervisor is modeling empathic skills that they would like the worker to exhibit in their own work with clients.

Question 13

Therapeutic alliance may be one of the least important factors for increasing the total effectiveness of treatment.

Accepted Answer

Therapeutic alliance is actually one of the most important factors for increasing the total effectiveness of treatment. It refers to the relationship and connection between the therapist and client, and has been shown to greatly impact treatment outcomes. Research has consistently shown that a strong therapeutic alliance leads to better treatment outcomes, including reductions in symptoms and improved overall functioning.

Question 14

Which of the following is not a level of tuning in?​

Accepted Answer

Professional ethics is not a level of tuning in, as it is a set of standards and values that guide behavior and decision-making regardless of the specific client, phase of work, or general category of the client. The other choices (A, B, and C) are all levels of tuning in, which involve tailoring services and interventions to be most effective for the specific client, phase of work, or general category of the client.

Question 15

The skill that explores the meaning of a silence by putting the client's possible feelings into words is:​

Accepted Answer

This skill is called "Reaching inside of silences" and involves the therapist's ability to interpret the potential emotions or thoughts of the client during moments of silence, and then verbalize those possibilities in a non-judgmental and exploratory way.

Question 16

Hinting is an example of?​

Accepted Answer

Hinting is a form of indirect communication where the speaker suggests, insinuates, or implies something without stating it directly.

Question 17

For tuning in to be done effectively,the worker has to actually block experiences and feelings they have had in their own life experiences.

Accepted Answer

Effective tuning in involves being empathetic and understanding, using one's own experiences and feelings to connect with the other person, not blocking them out.

Question 18

Nonverbal forms of communication can send direct and indirect messages.

Accepted Answer

Nonverbal communication includes body language, facial expressions, tone of voice, and other nonverbal cues that can convey both direct and indirect messages.

Question 19

Sex,money,substance abuse are all examples of:

Accepted Answer

Societal taboos are behaviors or topics that are considered socially unacceptable or forbidden by a culture or society. Sex, money, and substance abuse are all examples of topics that are often considered taboo in many societies.

Question 20

Casual path analysis allows a researcher to construct a model of a process under examination and to estimate the influence of variable along a defined casual path.

Accepted Answer

Casual path analysis indeed allows a researcher to construct a model of a process under examination and estimate the influence of variables along the defined casual path.

Quiz 3: The Preliminary Phase Of Work

Which of the following statement best depicts the working relationship between worker and client?

The skill of articulating the client's feelings,in response to tuning in or perceiving the client's indirect communications,prior to the client's direct expression of affect is:​

Tuning in to ambivalence helps to:​

A client states to her worker during their first meeting "My last worker was wonderful,I really liked it when he came by".What would be the best response for the worker?​

Shulman uses the term "the agency client" to describe:​

Of the following elements,which is NOT part of Lum's framework for culturally competent practice?​

Single communication involves all of the following except:​

_______ refers to the client's general sense of getting along well with the worker.

Working with someone with whom the worker shares important cultural characteristics is termed intercultural practice.

Which of the following is NOT an obstacle to direct communication?​

The skill of getting in touch with potential feelings and concerns that the client may bring to the helping encounter is:

A supervisor modeling the empathic skill by reaching for what a worker might be feeling is an example of?​

Therapeutic alliance may be one of the least important factors for increasing the total effectiveness of treatment.

Which of the following is not a level of tuning in?​

The skill that explores the meaning of a silence by putting the client's possible feelings into words is:​

Hinting is an example of?​

For tuning in to be done effectively,the worker has to actually block experiences and feelings they have had in their own life experiences.

Nonverbal forms of communication can send direct and indirect messages.

Sex,money,substance abuse are all examples of:

Casual path analysis allows a researcher to construct a model of a process under examination and to estimate the influence of variable along a defined casual path.

The skill of articulating the client's feelings,in response to tuning in or perceiving the client's indirect communications,prior to the client's direct expression of affect is:

Tuning in to ambivalence helps to:

A client states to her worker during their first meeting "My last worker was wonderful,I really liked it when he came by".What would be the best response for the worker?

Shulman uses the term "the agency client" to describe:

Of the following elements,which is NOT part of Lum's framework for culturally competent practice?

Single communication involves all of the following except:

Which of the following is NOT an obstacle to direct communication?

A supervisor modeling the empathic skill by reaching for what a worker might be feeling is an example of?

Which of the following is not a level of tuning in?

The skill that explores the meaning of a silence by putting the client's possible feelings into words is:

Hinting is an example of?