Question 1

The group has an ongoing norm that all group members should express their opinions.When Wendy joins the group she tries to force her opinions on everyone,and attacks others when their opinions differ from hers.The group's first response to this norm violation will probably be to

Accepted Answer

The best choice is to inform Wendy that she is violating a norm. This approach allows the group to maintain their norm of expressing opinions while also addressing Wendy's behavior. By bringing attention to the norm, Wendy may be more likely to understand the expectations of the group and adjust her behavior accordingly. Scolding or ostracizing her may cause further conflict and could potentially harm the group dynamic. Giving in to her would also undermine the group norm and could lead to further norm violations in the future.

Question 2

Which of the following statements about cohesive groups is FALSE?

Accepted Answer

Research has actually found a weak, positive relationship between group cohesiveness and job performance, and some studies have found no relationship at all. However, there is consistent evidence for the positive associations with job satisfaction (A) and norm enforcement (C). Therefore, the false statement is B.

Question 3

At his other job John was the most popular guy on the team.Six months ago John was assigned to a new work group at New Millennium Enterprises.He continually out performs all of the other members of his new work group.Recently the other members of the group have begun to avoid John during break times and stop all conversations when he walks into the room.Why has John's popularity status changed?

Accepted Answer

John's popularity status has changed because he has repeatedly violated the group's production norms. This has caused the other members of the group to avoid him during break times and stop all conversations when he walks into the room.

Question 4

The sum of forces attracting group members and keeping the group together is known as

Accepted Answer

Group cohesiveness refers to the sum of forces attracting group members and keeping the group together. Group teams, groupthink, and group depolarization are not the correct terms for this concept.

Question 5

The Psychology faculty at Successful College have agreed that nobody should give more than two conference presentations in a year.This agreement is an example of

Accepted Answer

A production norm refers to the standards or rules within a group that dictate the acceptable level of productivity or output. In this case, the agreement among the Psychology faculty at Successful College to limit conference presentations to no more than two per year is an example of setting a standard or norm for their collective productivity.

Question 6

Unwritten rules of behavior accepted by members of a work group that apply to all members are known as ____________.

Accepted Answer

Norms are unwritten rules of behavior that are accepted by members of a work group and apply to all members. Roles are specific positions within a group that have certain responsibilities and expectations. Formal rules are written rules that are explicitly communicated to members. Informal rules are unwritten rules that may apply to certain individuals or situations, but not necessarily to all members of a group.

Question 7

A(n)______________ occurs when members of a group promote their own points of view,have little regard for others' opinion,and try to get their own position adapted.

Accepted Answer

The answer of A(n)______________ occurs when members of a group...

Question 8

Five students in an advertising class jointly prepare a 60-second commercial,each taking a separate production role.The quality of the commercial determines the project grade for all five students.These five students constitute a

Accepted Answer

The five students working together and jointly preparing a commercial suggests that they are a work team, as they are interdependent and working towards a common goal. A work group refers to a collection of individuals who interact but may not necessarily work towards a shared goal. A collection of people and nominal group are both vague terms that do not accurately describe the situation described in the question.

Question 9

You are part of a four-person group working on a class project.Whenever meetings get tense Sally cracks a joke that relaxes tension.Sally's consistent actions are an example of

Accepted Answer

Sally's consistent action of cracking a joke to relieve tension is not an officially appointed role within the group, but rather an informal role that she has taken on.

Question 10

To maximize productivity,New Millennium Enterprises pays an extra $100 to all members of work teams that exceed a difficult quota.This can be considered an example of

Accepted Answer

This scenario is an example of a group incentive system because it involves financial rewards for teams that exceed a certain performance threshold. It also involves group goal setting, as the difficult quota represents a specific target that the team must strive to achieve together. Therefore, both A and B are correct, making D the correct choice.

Question 11

Group cohesiveness is associated with _______,but not with _______.

Accepted Answer

Research has consistently showed that group cohesiveness is positively related to job satisfaction, but the relationship with job performance is less consistent and sometimes even negative. Norm enforcement can be either positively or negatively associated with group cohesiveness, depending on whether the norms being enforced are beneficial or harmful to the group's goals.

Question 12

The concept of ______________ implies that different individuals have different jobs and responsibilities in the group.

Accepted Answer

The concept of roles implies that different individuals have different jobs and responsibilities in the group. Norms refer to the unwritten rules or customs that govern behavior within a group. Group cohesiveness refers to the degree of attraction group members feel towards each other and the group as a whole. Team commitment refers to the level of dedication and loyalty that team members have towards achieving common goals.

Question 13

Which of the following is a specific property of a work team mentioned in the text?

Accepted Answer

The text states that a specific property of a work team is the presence of common task goals and objectives. The other options are not mentioned as specific properties.

Question 14

According to the definitions given in the text,the students in a lecture class constitute a

Accepted Answer

The students in a lecture class constitute a collection of people, as they are not working together towards a common goal or objective, but rather are simply attending the same educational event. A work group is a collection of individuals who interact with each other, but do not work towards a shared goal, while a work team is a group of individuals who work together and rely on each other to achieve a common goal. An autonomous work team is a self-managed group of employees who work together towards a specific goal or set of goals without the oversight of a boss or supervisor.

Question 15

All teams are groups,but not all groups are teams.

Accepted Answer

All teams are groups because they are composed of individuals who work together toward a common goal. However, not all groups are necessarily teams because they may not have a specific goal or they may not work together in a coordinated manner.

Question 16

Five students study together for every examination.These five students constitute a(n)

Accepted Answer

The answer of Five students study together for every examination.These...

Question 17

________ roles are part of an employee's job description and are specified by the organization

Accepted Answer

Formal roles are part of an employee's job description and are specified by the organization, whereas informal roles are not officially assigned but arise from social interactions within a group. Rotating roles involve regularly changing responsibilities between members of a team, and static roles do not change over time.

Question 18

The group has an ongoing norm that all group members should express their opinions.When Wendy joins the group she tries to force her opinions on everyone,and attacks others when their opinions differ from hers.For months the group tries to change her behavior,and fails.What will be the final group action?

Accepted Answer

The group has an established norm of expressing opinions but Wendy's behavior of forcing her opinions and attacking others is not only violative of this norm but also counterproductive for the group. The fact that the group has tried to change her behavior and failed for months suggests that Wendy is not likely to change her behavior. Therefore, the best option for the group would be to ostracize or completely ignore her to maintain group harmony and avoid further disruption.

Question 19

Some work groups are closer and have a sense of "team spirit," this could be attributed to higher

Accepted Answer

Group cohesiveness refers to the degree to which group members are attracted to each other and share a sense of belonging. This can lead to a stronger sense of team spirit and may result in increased group commitment as well. Group depolarization involves a group becoming less extreme in its views, and groupthink involves a group becoming overly cohesive and failing to consider alternative viewpoints.

Question 20

Which of the following is NOT a specific property of a work team mentioned in the text?

Accepted Answer

The text does not mention that all members must put the team's interests above their own. This may be desirable, but it is not listed as a specific property of a work team. A, B, and C are all mentioned as important aspects of a work team.

Quiz 12: Work Groups and Work Teams