Stu Johnson,CEO of Johnson,Inc.,attended a seminar on Total Quality Management.Which of the following is NOT something he is likely to have learned at that seminar?
A)Some aspects of quality are difficult to measure because they depend on customers' judgments.
B)Quality is primarily the responsibility of operations management.
C)Quality results from design as well as operations and delivery.
D)Cross-functional teams are important in TQM decision making.
E)He is likely to have learned all of these things.

Question

Quizplus · Accepted Answer

Quality is not solely the responsibility of operations management in Total Quality Management. In fact, TQM involves a company-wide commitment to continuous improvement and quality, with all departments and employees playing a role in ensuring high levels of quality in products and services.