Choose the service type that is correctly matched with one of its key characteristics.
A)Service factory-facilities and equipment represent a large proportion of total costs.
B)Service shop-there is a low degree of customer interaction.
C)Mass service-transactions are very varied from customer to customer.
D)Professional service-transactions tend to be fairly standardized.

Question

Quizplus · Accepted Answer

Service factories, such as airlines and hotels, often have facilities and equipment that represent a significant portion of their total costs, distinguishing them from other service types where human actions or knowledge might dominate the cost structure.

Choose the Service Type That Is Correctly Matched with One