Which of the following challenges is most likely to be faced by service operations managers,rather than manufacturing operations managers?
A)Operations is typically less financially important in service businesses
B)Pure service operations need to be separated from pure goods-producing operations
C)The "total product experience" is more important in services
D)Customers are more directly involved in service processes,so their perceptions need to be considered

Question

Quizplus · Accepted Answer

Customers are more directly involved in service operations, making their perceptions and experiences more important to service operations managers. Manufacturing operations are typically more standardized and have less interaction with customers.

Which of the Following Challenges Is Most Likely to Be