What type of software do salespeople use to track all aspects of customer interaction?
A) TQM (total quality management)
B) CRM (customer relationship management)
C) DRM (direct response management)
D) PR (public relations)
E) JIT (just in time)

Question

Quizplus · Accepted Answer

CRM (customer relationship management) software is specifically designed to track all aspects of customer interaction, including contact information, sales history, and communication history. TQM, DRM, PR, and JIT are not software applications designed for this purpose.

What Type of Software Do Salespeople Use to Track All