Four characteristics are used to differentiate services from goods. Which of the following is NOT one of those characteristics?
A) intangibility
B) perishability
C) variability
D) responsiveness
E) inseparability

Question

Quizplus · Accepted Answer

The four characteristics used to differentiate services from goods are intangibility, perishability, variability, and inseparability. Responsiveness is not one of the key characteristics used to differentiate services from goods.

Four Characteristics Are Used to Differentiate Services from Goods