Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next.
A) inseparability
B) variability
C) personalization
D) responsiveness
E) intangibility

Question

Quizplus · Accepted Answer

Service variability refers to the differences in the quality and consistency of service that occurs from one service encounter to another. It may be due to a number of factors such as the variability in the performance of service providers or the variability in the customer's expectations and needs.

Service ________ Refers to the Inevitable Differences in a Service