Service ________ means that customers cannot see, touch, or smell good service.
A) perishability
B) variability
C) intangibility
D) responsiveness
E) inseparability

Question

Quizplus · Accepted Answer

Intangibility refers to the characteristic of services that they cannot be seen, touched, or smelled by customers, unlike physical goods. Therefore, it is the best choice to complete the given sentence.

Service ________ Means That Customers Cannot See, Touch, or Smell