The total quality management (TQM) philosophy involves all employees in ________.
A) customer relationship management
B) continuous product quality improvement
C) market positioning
D) creating sustainability
E) increasing the lifetime value of customers

Question

Quizplus · Accepted Answer

The TQM philosophy focuses on continuous product quality improvement and involves all employees in achieving this goal through various quality control methods and techniques. Customer relationship management, market positioning, creating sustainability, and increasing the lifetime value of customers may also be important factors, but they are not the primary focus of TQM.

The Total Quality Management (TQM) Philosophy Involves All Employees in ________