Question 1

One of the primary steps in developing world-class performance measures is to identify the firm's strategic objectives.

Accepted Answer

It is true that one of the primary steps in developing world-class performance measures is to identify the firm's strategic objectives, as these objectives help to guide the selection of appropriate performance measures that align with the organization's goals.

Question 2

Supply chain strategies must consider the trade-offs between the cost,quality,sustainability,and service requirements.

Accepted Answer

Supply chain strategies must balance and consider the trade-offs between different factors such as cost, quality, sustainability, and service requirements to optimize overall performance and meet customer needs.

Question 3

There are 4 standardized levels of process detail in the SCOR Model.

Accepted Answer

False

Question 4

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.

Accepted Answer

The definition of supply chain cash-to-cash cycle time is incorrect. Supply chain cash-to-cash cycle time measures the average number of days between paying for raw materials and receiving payment for the finished product from the customer.

Question 5

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

Accepted Answer

The answer of Supply chain perfect order fulfillment performance measures...

Question 6

Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.

Accepted Answer

When cost is the only performance measure, it can lead departments or business units to prioritize reducing costs over all else, possibly sacrificing quality or long-term efficiency. This can lead to short-term savings but can also result in increased costs and problems in the long run. Instead, a balanced approach that takes into account factors such as quality, customer satisfaction, and innovation can lead to more sustainable and successful outcomes.

Question 7

Web-based balanced scorecard applications are sometimes referred to as dashboards.

Accepted Answer

Web-based balanced scorecard applications can be used to create dashboards that display key performance indicators and other metrics in an easy-to-read format.

Question 8

Some researchers have indicated that the Balanced Scorecard approach can problematic and costly to implement,and even after implementation may be unsuccessful in achieving the overall objectives.

Accepted Answer

Some researchers have raised concerns about the Balanced Scorecard approach being costly and difficult to implement, and may not always be successful in achieving the desired outcomes.

Question 9

The traditional Balanced Scorecard framework consists of four perspectives: financial perspective,human resources perspective,inventory perspective,and the logistics perspective.

Accepted Answer

The traditional Balanced Scorecard framework consists of four perspectives: financial perspective, customer perspective, internal business perspective, and learning and growth perspective. There is no "inventory perspective" or "logistics perspective" included in the traditional framework.

Question 10

SCORmark allows Supply Chain Council (SCC)members to benchmark performance against selected peer companies using a benchmarking portal at SCC's website.

Accepted Answer

SCORmark is a benchmarking portal provided by Supply Chain Council (SCC) to its members, allowing them to benchmark their performance against selected peer companies through SCC's website.

Question 11

In general,Wal-Mart has very little interest in green supply chain management.

Accepted Answer

Wal-Mart has shown increasing interest in green supply chain management over the years, implementing initiatives such as sustainable sourcing, energy efficiency, and waste reduction.

Question 12

While profit,revenue,and cost related metrics would seem to be useful in moving a company in the right direction,they are often difficult to tie to the good or poor behaviors of individual functional units or individual organizational processes.

Accepted Answer

Profit, revenue and cost metrics are often high-level and may not provide detailed insights into the specific behaviors of individual functional units or processes in an organization. Therefore, it can be difficult to attribute specific actions or processes to changes in these metrics.

Question 13

Companies can now acquire software that will aid in analyzing the present carbon footprint of their supply chains,which can in turn show how improvements to supply chain might lower their carbon footprint.

Accepted Answer

Software is available that can help companies analyze their supply chains and identify areas for improvement in order to reduce their carbon footprint.

Question 14

A company has 5 employees that work an 8 hour shift.During those eight hours they make 80 units.The labor productivity would be 10.0.

Accepted Answer

The answer of A company has 5 employees that work...

Question 15

In general,performance measurements systems are identical from company to company.

Accepted Answer

Performance measurement systems can vary widely from company to company, depending on the industry, goals, and resources of each organization.

Question 16

A model used for integrating supply chains and measuring partner performance is the SCOR model which separates supply chain operations into four categories: Sourcing,Costs,Operations,and Returns.

Accepted Answer

The SCOR model stands for Supply Chain Operations Reference model, and it categorizes supply chain operations into five processes: Plan, Source, Make, Deliver, and Return, not Sourcing, Costs, Operations, and Returns.

Question 17

The Balanced Scorecard approach to performance measurement seeks in to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Accepted Answer

The statement is true - the Balanced Scorecard approach does indeed aim to align performance measures with an organization's strategic plan and goals in order to improve decision-making.

Question 18

To control and enhance the capabilities of companies across the supply chain,well-designed performance measurement systems must be implemented.

Accepted Answer

Performance measurement systems help companies track and analyze their progress towards their goals, identify areas for improvement, and make informed decisions to enhance their capabilities. This, in turn, can lead to better collaboration and coordination among supply chain partners, ultimately driving better business outcomes.

Question 19

Supply chains that are flexible enough to quickly respond to changes in the marketplace are called demand-driven supply networks.

Accepted Answer

Demand-driven supply networks are designed to be flexible and responsive to changes in customer demand and market trends. They prioritize agility and speed of delivery, rather than relying on traditional forecasting and inventory management techniques. Therefore, the statement is true.

Question 20

Total productivity is considered a single-factor productivity measure.

Accepted Answer

Total productivity is a multiple-factor productivity measure as it considers the ratio of total output to multiple inputs such as labor, capital, energy, and materials.

Quiz 14: Performance Measurement Along the Supply Chain