While she has no authority to finalize a solution, Betty listens to employee complaints and attempts to resolve them by mediating between the employees and their supervisors. Betty is an ombudsman.

Question

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An ombudsman is a neutral third party who listens to complaints and attempts to find solutions or resolutions, but does not have authority to make final decisions. This accurately describes Betty's role in mediating between employees and their supervisors.

While She Has No Authority to Finalize a Solution, Betty