Matthew has been designated by KyoTek to help mediate disputes. He listens to employees' complaints and then tries to seek solutions through negotiation and mediation. Matthew is known as a(n)
A)hearing officer.
B)employee assistance program counselor.
C)step-review coordinator.
D)ombudsman.

Question

Quizplus · Accepted Answer

Matthew's role as a neutral third-party mediator who listens to employee complaints and seeks solutions through negotiation and mediation is consistent with the role of an ombudsman. Hearing officers typically preside over formal hearings, employee assistance program counselors typically provide counseling services to employees, and step-review coordinators are not typically responsible for mediating disputes.

Matthew Has Been Designated by KyoTek to Help Mediate Disputes