While Steve consistently meets or exceeds his goals, he arrives late to work on an almost daily basis. This annoys his supervisor, who is punctual to a fault, and translated into a below-average performance rating. This illustrates the "horn error."

Question

Quizplus · Accepted Answer

The horn error refers to the tendency to focus only on negative information about a person and ignore positive information. In this case, Steve's punctuality is negatively affecting his performance rating despite consistently meeting or exceeding his goals.

While Steve Consistently Meets or Exceeds His Goals, He Arrives