A nurse manager is orienting newly hired staff nurses to the organization's total quality management program. As part of orientation, the manager has assigned the nurses to interview the organization's internal customers. Which group would the nurses interview? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Question

Quizplus · Accepted Answer

1. Internal customers include employees and departments within the organization.
2. Visitors are considered external customers.
3. Physicians are considered external customers.
4. Nurses are hospital employees and are therefore considered internal customers.
5. Vendors are not employed by the hospital and are considered external customers.

A Nurse Manager Is Orienting Newly Hired Staff Nurses to the Organization's