The daughter of a hospitalized client comes to the nurse manager's office with a complaint about the care provided on the previous shift. What is the manager's first action?

Question

Quizplus · Accepted Answer

1. The manager should collect more information before contacting the nurse from the previous shift.
2. The nurse manager must first assess the situation.
3. The manager should not tell the daughter that the shift was understaffed. This is a liability and does not address the daughter's concerns.
4. Until the manager has assessed the issue, intervention cannot be provided.

The Daughter of a Hospitalized Client Comes to the Nurse