A rural hospital has been at capacity for the past 3 months. The chief nursing officer (CNO) has heard numerous complaints from the nursing staff. Most of the complaints are issues related to other nursing departments and are minor. How should the CNO interpret these complaints?

Question

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1. The nursing staff's efficiency is not in question.
2. It is not appropriate to dismiss these issues as "typical" among nursing departments.
3. Stress can result from job-related factors, such as task overload, conflicting tasks, inability to do the tasks assigned because of a lack of preparation/experience and insufficient information regarding the assignment.
4. There is no evidence that this is the case, but improving workplace conditions is a primary reason that nurses seek collective bargaining.

A Rural Hospital Has Been at Capacity for the Past