A nurse manager is investigating a report made by a staff nurse. The nurse states that a visitor backed the nurse up against a wall and was verbally abusive but did not touch the nurse. How should the manager describe this incident to the human resources (HR) director?

Question

Quizplus · Accepted Answer

1. Encounters with disgruntled family members can occur with no threat of violence.
2. This incident is an example of violence against the nurse.
3. Calling this an incident with a family member does not give it its full importance.
4. This is not an actual physical attack; the nurse was not touched.

A Nurse Manager Is Investigating a Report Made by a Staff