The emergency department (ED) has seen an increase in violent behavior over the past year. The manager has voiced concerns to the chief nurse officer (CNO) regarding the safety of the ED staff. What should be done as a first step in addressing this issue?

Question

Quizplus · Accepted Answer

1. It might be beneficial to discuss the organization's policies and procedures with local law enforcement, but this is not the first step.
2. The first step should be to review and revise policies and procedures so that they are reflective of effectively managing the types of incidents seen in the department.
3. The CNO should certainly discuss the request with hospital security, but this is not the first step.
4. The CNO should not delegate this concern but should personally manage the issue.

The Emergency Department (ED) Has Seen an Increase in Violent