The nurse executive and the human resources manager of a hospital meet to discuss the recent increase in nursing turnover. Which statement reflects the best source of information about this increase?

Question

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1. Although an exit interview is usually done, it may not be the most effective method of evaluating the employee's satisfaction. An employee may not be fully truthful if he or she intends to use the previous employer as a reference for a future job.
2. The nurse manager may or may not be aware of the reasons for nurses leaving their positions and may have a bias toward an unhappy employee.
3. A survey mailed weeks after the employee resignation may be the most effective method to measure nursing turnover. Several weeks later an employee may be in a new job, which could allow for a more honest reflection on reasons for leaving the previous position.
4. A telephone call from someone in human resources has the same limitations as the person-to-person exit interview.

The Nurse Executive and the Human Resources Manager of a Hospital