A staff nurse frequently interrupts the nurse manager with problems that the staff nurse could solve. What should the manager say to correct this behavior? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

Question

Quizplus · Accepted Answer

1. The manager should be available for solving problems outside the staff nurse's scope of accountability. Telling the nurse that interruptions will not be tolerated may result in the nurse not notifying the supervisor of a situation that requires the manager's expertise.
2. The manager should not take responsibility for solving the problem. It is the nurse's responsibility.
3. Refocusing the nurse's ability to handle the problem may make the nurse reassess the need for the manager's intervention.
4. Reminding the nurse that he or she has the skills to solve the issue may give the nurse enough courage to attempt independent problem solving.
5. A statement of trust in the nurse's judgment may give the nurse enough courage to attempt independent problem solving.

A Staff Nurse Frequently Interrupts the Nurse Manager with Problems