The nurse manager meets with the staff nurses to discuss ways to improve communication among the shifts. Which statement by the nurse manager best exemplifies the final stage of conflict management?

Question

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1. Defining the nature of the conflict is a part of assessment. Assessment is the first step of conflict management.
2. In any situation, the nurse manager should use the nursing process to intervene. The final step of the nursing process is evaluation, which is reflected in the statement, "I will evaluate the outcomes…."
3. Creating a timeline for the implementation of strategies is an intervention, which is one of the middle steps of conflict management.
4. Understanding each other's perceptions is part of assessment, which is the first step of conflict management.

The Nurse Manager Meets with the Staff Nurses to Discuss