A nurse has a longstanding conflict with another nurse working the same shift. Over the last few days, the first nurse has made an effort to smooth over the conflict. Which statement would the nurse manager evaluate as an example of a "smoothing" comment?

Question

Quizplus · Accepted Answer

1. A comment on generational differences could actually promote conflict.
2. Being tired of the fight is a statement of withdrawal.
3. Smoothing includes statements or actions such as complementing one's opponent, downplaying differences, and focusing on minor areas of agreement. Agreeing about the length of lunch break is one such minor area.
4. The statement the "we can get along" is a statement of avoidance.

A Nurse Has a Longstanding Conflict with Another Nurse Working