The nurse manager is concerned about a family member's complaint regarding the professional behavior of a nurse on the unit. Which is the most effective method to address this issue?

Question

Quizplus · Accepted Answer

1. The purpose of a memo is to convey general information to a group; it has a low level of personal intimacy.
2. The purpose of email is to broadcast information to large groups; it has a low level of personal intimacy.
3. A telephone conversation is less intimate than face-to-face communication, and the individual's response cannot be seen.
4. More important or difficult issues should be communicated face-to-face to the nurse involved so that the individual's response can be seen and questions can be answered appropriately.

The Nurse Manager Is Concerned About a Family Member's Complaint