The hospital chief operating officer holds monthly focus groups with the purpose of gaining ideas and insights from nursing administration and staff nurses. Which type of communication does this indicate?

Question

Quizplus · Accepted Answer

1. Lateral communication involves discussion among individuals at the same hierarchical level (e.g., all nurse supervisors).
2. Downward communication involves direction given by management to the staff.
3. Diagonal communication involves dialogue among individuals at different hierarchical levels (e.g., staff nurses to chief executive officer of nursing).
4. Grapevine communication is an informal channel among individuals at all hierarchical levels and has the potential to generate misinformation.

The Hospital Chief Operating Officer Holds Monthly Focus Groups with the Purpose