Photocopying machines frequently break down.In some organizations such breakdowns are always handled by staff from the photocopy center.Which organizational theory would argue that the secretaries who use the machines should be responsible for fixing all but major problems?

Question

Quizplus · Accepted Answer

Sociotechnical systems theory emphasizes the interaction between people and technology in workplaces. It suggests that for optimal performance and satisfaction, work systems should be designed to integrate the technical and social needs of the organization. Therefore, it would argue that secretaries, as the primary users of photocopy machines, should be responsible for fixing all but major problems, as this integrates the use and maintenance of technology with the users' roles, enhancing efficiency and responsiveness to issues.

Photocopying Machines Frequently Break Down