New Millennium Enterprises institutes a training program that teaches employees how to treat customers with respect.Three weeks later the trained employees are observed at work to see how they treat their customers.This is an example of a _________ criterion.

Question

Quizplus · Accepted Answer

The observation of employees' behavior towards customers after the training program is a behavior criterion, as it focuses on the observed actions of employees while interacting with customers. Reactions, learning, and results are other types of criteria that can be used to evaluate training programs, but they would each require a different method of assessment.

New Millennium Enterprises Institutes a Training Program That Teaches Employees