The text recommends that chances of retaining a customer depend primarily on:

Question

Quizplus · Accepted Answer

Customer satisfaction with the business is the primary factor in retaining a customer. While offering relevant services and maintaining business practices can contribute to customer satisfaction, simply sticking with existing practices without adapting to customer needs or wants is not a guarantee of customer retention. Likewise, relating to customers without change may not address evolving needs or preferences.

The Text Recommends That Chances of Retaining a Customer Depend