Question 1

Which of the following describes modeling in the counseling relationship?
A) The manner in which the client models from his or her family
B) The person whom the client has most "modeled" after in his or her life
C) An intentional process whereby the professional mirrors the behaviors observed in their client
D) A subtle process whereby the learning of new behaviors by the client are a by-product of the helping relationship

Accepted Answer

Modeling in the counseling relationship refers to a subtle process where the client learns new behaviors indirectly through the therapeutic interaction. It's not about mirroring the client's behaviors or about whom the client has modeled themselves after in their life; rather, it's about the client picking up new ways of thinking, feeling, or behaving through the example set by the counselor and the therapeutic environment.

Question 2

When listening to a client, which is important for the helper?
A) Not talking
B) Taking good notes
C) Asking plenty of questions
D) Interpreting their statements

Accepted Answer

Not talking allows the client to express themselves fully without interruption.

Question 3

Good case report writing does all but which of the following?
A) Can be useful to show adequate client care (e.g., with supervisor or in court)
B) Can assist in case conceptualization (understanding the client's situation)
C) Can be helpful during supervision
D) Is an important part of the "right to fair treatment" law

Accepted Answer

None of the answer choices except for D mention any legal aspect. The "right to fair treatment" law is not related to good case report writing. It is important to have accurate and thorough case reports, but this is not a legal requirement.

Question 4

Which term best describes a professional disclosure statement?
A) A statement that describes your ethical guidelines
B) A statement about the end results of your helping relationship
C) A statement explaining the purpose of the interview, your credentials, the limits of the relationship, your theoretical orientation, legal and ethical concerns, and agency rules
D) A statement explaining your theoretical approach, how that approach will be used during the helping relationship, the limitations of that approach, and the effectiveness of that approach

Accepted Answer

A professional disclosure statement is a document that explains important information about the helping relationship to the client. This can include the purpose of the interview, the therapist's credentials, the limits of the relationship, the therapist's theoretical orientation, legal and ethical concerns, and agency rules. It is intended to give clients a clear understanding of what to expect during the helping relationship and to establish trust between the therapist and the client.

Question 5

Which is not a stage of the helping relationship?
A) Rapport and Trust Building
B) Sharing
C) Problem Identification
D) Deepening Understanding and Goal Setting

Accepted Answer

While sharing may be a part of the helping relationship process, it is not considered a specific stage. The common stages of the helping relationship include rapport and trust building, problem identification, and deepening understanding and goal setting.

Question 6

A client with whom you are working is going through a divorce. You tell the client, "I remember what a painful experience I went through with my divorce." Which technique does this best represent?
A) Empathy
B) Modeling
C) Self-disclosure
D) Challenge with support

Accepted Answer

This statement is an example of self-disclosure, where the therapist is sharing a personal experience to connect with the client and build rapport.

Question 7

Which of the following acts or laws was not listed in your text as being critical the confidentiality of records?
A) Freedom of Information Act
B) Right to Fair Treatment Act
C) Health Insurance Portability and Accountability Act (HIPAA)
D) Family Education Rights and Privacy Act (FERPA)

Accepted Answer

The Right to Fair Treatment Act is not a real act or law that exists. The other options, the Freedom of Information Act, HIPAA, and FERPA, are all important in maintaining confidentiality of records in different contexts.

Question 8

Which best describes the concept of case management?
A) Taking steps to maintain the optimal function of clients
B) Communicating with third-party payers, like insurance companies
C) Making sure that supervisees are providing competent therapy services
D) Making sure that mandated reporters know when they have to violate confidentiality

Accepted Answer

Case management involves assessing and coordinating services for clients to ensure their needs are met in a comprehensive and efficient manner, often with the goal of maintaining optimal function. Options B, C, and D are not accurate descriptions of case management.

Question 9

If you are to confront a client, which of the following is probably very important?
A) That you make a high-level empathetic response
B) That the client will not totally change his or her way of viewing the situation
C) That the client gets upset with you, proving that you have affected change
D) That you confront at a time when the client is vulnerable, therefore assuring change

Accepted Answer

It is crucial to make a high-level empathetic response when confronting a client because it shows that you understand their perspective and are willing to work with them towards a resolution. This can help build trust and strengthen the therapeutic relationship. The other options are not ideal or ethical approaches to confronting a client.

Question 10

Which of the following is not a method of effectively confronting a client?
A) Suggesting alternatives
B) Making higher level empathic responses
C) Pointing out discrepancies
D) Strongly telling the client that he or she must change

Accepted Answer

Strongly telling the client that he or she must change is not an effective method of confronting a client. It can come across as judgemental and may cause the client to become defensive or resistant to change. Effective methods of confronting a client include suggesting alternatives, making higher level empathic responses, and pointing out discrepancies.

Question 11

The "Tarasoff Case" made it clear that:
A) when breaking confidentiality consult with your supervisor and listen to what he or she says. Ultimate, your supervisor is responsible if something happens.
B) records are never confidential.
C) if a client is in danger of harming self or other, one needs to do all that is necessary to ensure no one is harmed.
D) confidentiality is assured as long as you have "privileged communication."

Accepted Answer

The Tarasoff Case established the duty to warn and protect third parties when a client poses a serious threat of violence. This means that if a client is in danger of harming themselves or others, the therapist has a legal and ethical obligation to take action to ensure the safety of all parties involved. This duty supersedes the general principle of confidentiality. While it is important to consult with one's supervisor and follow agency policies regarding reporting and documentation, the ultimate responsibility lies with the therapist to take necessary steps to prevent harm. The other answer choices are not accurate or complete.

Question 12

A client of yours tells you that he is worried that he will not be able to find a job. You say, "I know you can do it-you have all the qualities you need to do this." This is an example of what type of response?
A) Empathy
B) Unconditional positive regard
C) Encouragement
D) Advice giving

Accepted Answer

The response is providing encouragement to the client by expressing confidence in their abilities.

Question 13

Which of the following has the potential for most harm?
A) Information giving
B) Offering alternatives
C) Advice giving
D) Empathic understanding

Accepted Answer

Advice giving has the potential for the most harm as it involves telling someone what to do, which can impact their autonomy and could potentially result in negative consequences if the advice is incorrect or not suitable for the situation.

Question 14

The use of DSM-5 in diagnosis is important for all but which of the following reasons?
A) Enhances communication among professionals
B) Increases accuracy of diagnosis
C) Helps mental health professionals understand the cause of a diagnosis
D) Is helpful in treatment planning
E) Is important for third-party payments (insurance payments)

Accepted Answer

The DSM-5 provides criteria for diagnosing mental disorders but does not offer explanations for the cause of the disorders. Understanding the cause of a diagnosis would require additional assessment and evaluation by mental health professionals.

Question 15

Which of the following is a closed question?
A) Do you feel sad or angry about your parents' divorce?
B) I hear you saying that you have a lot of feelings about your parents' divorce.
C) How do you feel about your parents' divorce?
D) How sad do you feel about your parents' divorce?

Accepted Answer

Closed questions are those that can be answered with a simple "yes" or "no," or with a very limited set of responses. Option A, "Do you feel sad or angry about your parents' divorce?" is a closed question because it limits the response to feeling either sad or angry, effectively prompting for a specific type of emotion rather than an open-ended narrative.

Question 16

Which of the following is not a type of solution-focused question?
A) Tentative questions
B) Evaluative questions
C) Coping questions
D) Exception-seeking questions

Accepted Answer

The answer of Which of the following is not a...

Question 17

Using the Carkhuff scale, which best represents a "level 2" response?
A) The helper slightly misses the feelings of the client.
B) The helper is derogatory.
C) The helper reflects accurately feeling and meaning.
D) The helper reflects deeper feelings of which the client is not aware.

Accepted Answer

Level 2 on the Carkhuff scale indicates that the helper's response is not entirely accurate, meaning they slightly miss the feelings or the content of what the client is expressing.

Question 18

Which of the following has become a popular format for writing case notes?
A) SIMON Notes
B) SOAP Notes
C) CLEAN Notes
D) SIMPLE Notes

Accepted Answer

SOAP Notes (Subjective, Objective, Assessment, Plan) have become a popular format for writing case notes in various fields such as medicine, nursing, psychology, and social work. This format allows for a structured and comprehensive documentation of a patient's case, including their subjective complaints, objective findings, assessment of their condition, and plans for treatment or follow-up.

Question 19

Which is important in creating the helping environment?
A) The office environment
B) Nonverbal behavior of the client
C) Personal characteristics of the helper
D) All of the answers are correct.

Accepted Answer

All of the answers are correct. Creating a helping environment requires attention to multiple factors, including the physical environment (choice A), the client's nonverbal behavior (choice B), and the personal characteristics of the helper (choice C). Each of these factors can influence the success and effectiveness of the helping process. Therefore, all of these answers are important in creating a helping environment.

Question 20

Which counseling technique allows human service professionals to process the session and formulate their next response?
A) Questions
B) Affirmation
C) Silence
D) Problem solving

Accepted Answer

Silence allows the human service professional to process the session and formulate their next response.

Quiz 5: The Helping Interview: Skills, Process, and Case Management

Which of the following describes modeling in the counseling relationship?

When listening to a client, which is important for the helper?

Good case report writing does all but which of the following?

Which term best describes a professional disclosure statement?

Which is not a stage of the helping relationship?

A client with whom you are working is going through a divorce. You tell the client, "I remember what a painful experience I went through with my divorce." Which technique does this best represent?

Which of the following acts or laws was not listed in your text as being critical the confidentiality of records?

Which best describes the concept of case management?

If you are to confront a client, which of the following is probably very important?

Which of the following is not a method of effectively confronting a client?

The "Tarasoff Case" made it clear that:

A client of yours tells you that he is worried that he will not be able to find a job. You say, "I know you can do it-you have all the qualities you need to do this." This is an example of what type of response?

Which of the following has the potential for most harm?

The use of DSM-5 in diagnosis is important for all but which of the following reasons?

Which of the following is a closed question?

Which of the following is not a type of solution-focused question?

Using the Carkhuff scale, which best represents a "level 2" response?

Which of the following has become a popular format for writing case notes?

Which is important in creating the helping environment?

Which counseling technique allows human service professionals to process the session and formulate their next response?