Sam, an HR Manager, is asked to deal with a violent employee who is threatening her supervisor for not giving her an increment. Which of the following should Sam avoid while talking to the employee?
A) Getting assistance from a manager not directly affected by the situation being discussed
B) Providing an immediate response to the concerns voiced
C) Asking questions that do not require detailed explanations
D) Responding to the employee's emotions

Question

Quizplus · Accepted Answer

Providing an immediate response may escalate the situation further by not allowing the employee to vent their frustration and anger. It is important to give the employee space to express their concerns and offer empathy and understanding before providing a solution or response. Avoiding options A, C, and D could also be beneficial in handling the situation effectively.

Sam, an HR Manager, Is Asked to Deal with a Violent