The loan review department of a major regional bank has an exceptionally high turnover of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. As a result, the management of the bank decides to conduct attitude surveys, review customer complaints, and conduct exit interviews to assess the training needs of this department. In this scenario, the management is most likely conducting a(n) _____ analysis to determine training needs.

Question

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The management is conducting an organizational analysis, which involves examining the overall goals, structure, and culture of the department, as well as identifying any issues that may affect its performance. Conducting attitude surveys, reviewing customer complaints, and conducting exit interviews are all part of an organizational analysis, which helps the management assess the training needs of the department as a whole. Job/task analysis focuses on the specific skills and knowledge required for individual jobs or tasks, while individual analysis focuses on the performance of individual employees. Productivity analysis is concerned with measuring the output of the department and identifying ways to increase efficiency and reduce waste.

The Loan Review Department of a Major Regional Bank Has