Question 1

In written communication, one important tip is set an objective for your communication before you begin writing.

Accepted Answer

It is important to have a clear objective in mind before beginning any form of written communication, as this helps to ensure that the message is focused, concise, and effective. Without a clear objective, the message may become disjointed, confusing, or ineffective, as the writer may lose focus or fail to convey the desired information. Therefore, it is always a good idea to establish your objective before starting to write.

Question 2

Before sending a message, you should answer the question, "What's going on?"

Accepted Answer

False

Question 3

In written communication, one important tip is that writing is more about impressing people.

Accepted Answer

Writing is not solely about impressing people, but rather conveying a message clearly and effectively. While using elevated language or complex sentence structure may be useful in certain contexts, the main goal should always be to communicate the intended information in a way that is easily understood by the reader.

Question 4

The five steps in the oral message-sending process are (1) develop rapport; (2) state your communication objective; (3) transmit your message; (4) check the receiver's understanding; and (5) get a commitment and follow up.

Accepted Answer

These are the five steps commonly recognized in the oral message-sending process.

Question 5

The 1-5-15 rule states that you should limit each paragraph to a single topic with an average of five sentences that have an average of 15 words.

Accepted Answer

The 1-5-15 rule suggests limiting each paragraph to a single topic with an average of five sentences, each containing an average of 15 words.

Question 6

In the message-receiving process, while the person is talking, it is important to listen and evaluate what is said at the same time.

Accepted Answer

Just listen.

Question 7

Seventy-five percent of what people hear accurately, they forget within a week.

Accepted Answer

The answer of Seventy-five percent of what people hear accurately,...

Question 8

In oral face-to-face communication, before sending a message, you should answer the question, "why can't this person understand?"

Accepted Answer

The answer of In oral face-to-face communication, before sending a...

Question 9

The message-receiving process includes listening, analyzing, and checking understanding.

Accepted Answer

The message-receiving process involves actively listening, analyzing the message, and checking understanding to ensure effective communication.

Question 10

For sending difficult and unusual messages, it is best to use written forms of communication.

Accepted Answer

The answer of For sending difficult and unusual messages, it...

Question 11

In the oral message-sending process, the purpose of developing rapport is distract the person from the real reason for the communication.

Accepted Answer

Developing rapport is meant to establish a connection and build trust with the person to create a positive atmosphere for effective communication. It is not intended to distract them from the real reason for the communication.

Question 12

Regardless of the goal of communication, it is always important to get a commitment to the action.

Accepted Answer

The answer of Regardless of the goal of communication, it...

Question 13

In oral face-to-face communication, when giving instructions, the sender should not ask for the receiver's commitment to the action, but allow the receiver 24 hours to consider it.

Accepted Answer

In oral face-to-face communication, it is appropriate for the sender to ask for the receiver's commitment to the action immediately after giving instructions, to ensure understanding and avoid miscommunication. Allowing 24 hours for consideration may lead to unnecessary delays or confusion.

Question 14

In written communication, one important tip is write in the passive voice such "it is recommended" instead of "I recommend".

Accepted Answer

The answer of In written communication, one important tip is...

Question 15

Feedback is the process of restating a message in one's own words.

Accepted Answer

This is not the definition for feedback.

Question 16

Paraphrasing is the process of verifying messages and determining if objectives are being met.

Accepted Answer

Paraphrasing is the process of restating or rephrasing a message in one's own words, either to ensure understanding or to convey the message in a more effective way. It is not specifically about verifying messages or determining if objectives are being met.

Question 17

Communication is the process of conveying information and meaning.

Accepted Answer

Communication involves the exchange of information between individuals with the intention of conveying meaning.

Question 18

Analyzing is the process of thinking about, decoding, and evaluating the message.

Accepted Answer

Analyzing involves breaking down the different elements of a message, interpreting their meanings, and evaluating their significance. This requires critical thinking skills and an understanding of the context in which the message was communicated.

Question 19

The richest communication channel is a written memo because it allows you to go into much more detail.

Accepted Answer

The richest channel is oral face-to-face communication.

Question 20

In the message-receiving process, while the person is talking, it is important to think about what you are going to say in reply.

Accepted Answer

In the message-receiving process, it is important to fully listen and understand what the person is saying before thinking about what to say in reply. Interrupting or prematurely formulating a response can hinder effective communication.

Quiz 6: Communication, Coaching, and Conflict Skills