The supervisor who never loses his or her cool and is known for the ability to calm a heated exchange or achieve a consensus among sharply divided parties is using this skill.

Question

Quizplus · Accepted Answer

The supervisor's ability to remain calm and mediate conflicts demonstrates strong emotional intelligence, which involves being aware of and managing one's own emotions while also understanding and influencing the emotions of others. The other skills listed (entrepreneurial thinking, decision making, and team building) may be important for a supervisor as well, but they do not specifically address the ability to handle conflict and achieve consensus.

The Supervisor Who Never Loses His or Her Cool and Is