Question 1

Only large corporations are affected by the trend towards globalization.

Accepted Answer

The trend towards globalization affects not only large corporations but also small and medium-sized enterprises (SMEs), which often struggle to compete with larger companies on a global scale.

Question 2

In which role do supervisors measure quality and performance?

Accepted Answer

Controllers measure quality and performance to ensure that the work meets established standards and guidelines. The other roles (coach, leader, recruiter) are focused on different aspects of managing employees.

Question 3

Supervisors need others to get things done,which requires ________,the process of sharing authority and responsibility with others.

Accepted Answer

delegation

Question 4

Match the supervisory role with its description.
-Sets the tone for the organization,creates vision,and inspires others to achieve

Accepted Answer

The supervisory role that sets the tone for the organization, creates vision, and inspires others to achieve is that of a leader.

Question 5

According to Kurt Lewin,________ is the change process in which employees learn new,desirable behaviors,values,and attitudes.

Accepted Answer

The answer of According to Kurt Lewin,________ is the change...

Question 6

Match the supervisory role with its description.
-Evaluates goals,objectives,and future needs to prepare plans that provide the necessary resources and action items to achieve success

Accepted Answer

The role described is that of a planner, who evaluates goals and objectives to prepare plans that provide necessary resources and action items for success.

Question 7

Change that affects an entire organization is often called ________ change.

Accepted Answer

The answer of Change that affects an entire organization is...

Question 8

In the workplace,the words ________ and supervisor are commonly used interchangeably.

Accepted Answer

The answer of In the workplace,the words ________ and supervisor...

Question 9

Supervisors who have good political skills know how to get things done through support,cooperation,and effort from others.

Accepted Answer

Good political skills involve building relationships, networking, and using persuasive communication to gain buy-in from others, ultimately leading to increased support, cooperation, and effort towards achieving a common goal.

Question 10

As a ________,a supervisor evaluates goals,objectives,and future needs to prepare plans that provide the necessary resources and action items to achieve success.

Accepted Answer

The answer of As a ________,a supervisor evaluates goals,objectives,and future...

Question 11

Which of these is not related to the trend toward globalization of business?

Accepted Answer

The answer of Which of these is not related to...

Question 12

In which role do supervisors inspire their employees to perform at their best and achieve a common goal?

Accepted Answer

Supervisors act as motivators for their employees, encouraging them to perform at their best and work towards a common goal. While trainers, planners, and schedulers are also important roles for supervisors, they do not necessarily inspire employees in the same way as motivating them towards a common goal.

Question 13

As a planner,a supervisor prepares the schedule to ensure proper staffing and resources are available to meet production or customer needs.

Accepted Answer

The answer of As a planner,a supervisor prepares the schedule...

Question 14

It is always more efficient to read email as soon as it arrives rather than at set internals.

Accepted Answer

It is not always more efficient to read email as soon as it arrives. Constant interruptions from incoming email can disrupt workflow and decrease productivity. It is often more efficient to set specific times to check and respond to email, allowing for uninterrupted focus on other tasks in between.

Question 15

The supervisor who never loses his or her cool and is known for the ability to calm a heated exchange or achieve a consensus among sharply divided parties is using this skill.

Accepted Answer

The supervisor's ability to remain calm and mediate conflicts demonstrates strong emotional intelligence, which involves being aware of and managing one's own emotions while also understanding and influencing the emotions of others. The other skills listed (entrepreneurial thinking, decision making, and team building) may be important for a supervisor as well, but they do not specifically address the ability to handle conflict and achieve consensus.

Question 16

Nearly every position in an organization,including supervisory positions,requires an understanding of technology and information systems.

Accepted Answer

In today's digital age, technology and information systems play a crucial role in every aspect of an organization. Thus, an understanding of technology and information systems is essential not only for technical positions but also for supervisory positions. This understanding helps the supervisors make informed decisions while managing teams and ensuring successful outcomes.

Question 17

According to a U.S.Bureau of Labor Statistics report,"Compared with the labor force of the past decades,today's labor force is older,more racially and ethnically diverse,and composed of more ________."

Accepted Answer

The answer of According to a U.S.Bureau of Labor Statistics...

Question 18

Which of these is not something supervisors need to do in order to be an effective communicator?

Accepted Answer

While having a pleasant speaking voice may be helpful, it is not necessary for a supervisor to be an effective communicator. The other choices are all important aspects of effective communication.

Question 19

Supervisors generally are not involved in implementing major changes within an organization,such as implementing a new company vision.

Accepted Answer

Supervisors may be involved in implementing major changes within an organization, such as implementing a new company vision, depending on their level of authority and responsibility within the organization.

Question 20

Which of these does John Kotter not cite as an obstacle that typically keeps change from succeeding?

Accepted Answer

John Kotter cites structures, skills, and systems as obstacles that typically keep change from succeeding, but he does not cite self-awareness as one of them.

Quiz 3: Effective Supervision Path to Success for New Managers