Anne and Larry are discussing what restaurant to go to for dinner.Anne wants to go to a quiet Mexican restaurant.Larry wants a quiet place and doesn't care about the food.In the course of the conversation,Anne becomes upset because she thinks Larry wants to stay home.In terms of the conflict resolution process,Anne and Larry are at what step in the process?
A) Deciding if they have a misunderstanding or a disagreement
B) Problem definition and information gathering
C) Clarifying perceptions
D) Developing options for mutual gain

Question

Anne and Larry are discussing what restaurant to go to for dinner.Anne wants to go to a quiet Mexican restaurant.Larry wants a quiet place and doesn't care about the food.In the course of the conversation,Anne becomes upset because she thinks Larry wants to stay home.In terms of the conflict resolution process,Anne and Larry are at what step in the process?​
A) ​Deciding if they have a misunderstanding or a disagreement
B) Problem definition and information gathering​
C) Clarifying perceptions​
D) Developing options for mutual gain​

Quizplus · Accepted Answer

Anne and Larry are trying to determine if they have a misunderstanding or a disagreement, as Anne is upset due to a perceived misunderstanding of Larry's intentions.

Anne and Larry Are Discussing What Restaurant to Go to for Dinner.Anne