The SERVQUAL score for a product is the difference between the perception of the dimension and the expectation.
Correct Answer:
Verified
Q2: Perceived quality is a dimension of brand
Q3: Buyer-centric organizations focus only on maximizing sales
Q4: Marketing Intelligence increases potential value of a
Q5: In Buyer-centric marketing, buyers take center-stage and
Q6: Price premium for a brand is the
Q7: Customer-centric marketing that would build mutually beneficial
Q8: A delighted customer costs less to service,
Q9: Loyal customer are necessarily profitable customers
Q10: In order to maximize profit companies need
Q11: A market based competitive assessment is a
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